Shipping policy
Please read our shipping policy carefully to understand our shipping processes and terms.
1. Processing Time:
- Orders are typically processed and dispatched within 1-2 business days of receiving payment. During peak seasons or sales, processing times may be extended.
2. Shipping Methods:
- We offer standard shipping and express shipping options.
- Standard shipping usually takes between 2-6 business days.
- Express shipping typically delivers within 1-3 business days.
- Please note that these time frames are indicative and may vary based on your location.
3. Shipping Costs:
- Shipping costs are calculated at checkout based on the weight and destination of your order.
4. Order Tracking:
- Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number.
- You can track your order using the provided tracking number on our website or the courier's website.
5. Delivery addresses:
- It is the responsibility of the customer to provide accurate and complete delivery information.
- We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
6. Delays and Issues:
- While we strive to meet our shipping commitments, external factors such as weather conditions, public holidays, or other unforeseen circumstances may cause delays. We appreciate your understanding in such situations.
7. Returns Due to Non-Delivery:
- If a package is returned to us due to non-delivery, the customer will be responsible for any additional shipping costs to resend the package.
8. Contact Us:
- If you have any questions or concerns about our shipping policy, please contact our customer service team at ehizenco.hotmail.com
9. Changes to Policy: ÉHIZEN Co. reserves the right to update or modify this shipping policy at any time without prior notice.