Shipping & Returns

As-salaamu 'alaikum

Thank you for shopping with ÉHIZEN CO! We strive to ensure a smooth and timely delivery process for your purchases.

Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may vary, but we will always keep you informed of any delays.

Shipping Methods: We offer standard and expedited shipping options. Standard shipping usually takes 2-8 days, while expedited shipping ensures a quicker delivery within 1-4 days. Please note that shipping times may vary based on your location.

Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and your delivery location. We occasionally offer free shipping promotions, so keep an eye out for those special deals.

International Shipping: For our international customers, we provide shipping options with estimated delivery times at checkout. Please be aware that additional customs fees or duties may apply, and customers are responsible for these charges.

Returns & Exchange Policy:

Return/Exchange Eligibility: Returns are accepted within 7 days from the date of delivery. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging with all tags attached.

Initiating a Return: To initiate a return, please contact our customer service team. Please provide your order number, item(s) you wish to return, and the reason for the return. Our team will guide you through the process and provide a return authorisation.

Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or incorrect items. We recommend using a trackable shipping service to ensure your return is received.

Refunds: Refunds will be processed within 3-5 business days of receiving the returned items. Refunds will be issued to the original payment method.

Returns Policy for Sale Items:

Refund/Exchange on Sale Items: Unfortunately, no, sale items are not eligible for a refund or exchange. Please carefully review product descriptions and sizing information before making a purchase. Items marked as final sale cannot be returned.

Thank you for choosing ÉHIZEN CO! If you have any questions or concerns about our shipping and return policies, please don't hesitate to contact us.

JazahkAllahu Khairan